With car prices hitting record highs and inventories declining, shoppers may want to rush to trade this summer without much thought. But what if the buyer later reflects on whether the car is paid too high or the new car isn’t really what you wanted? Can I return the car?
In most cases, the answer is “no” and occasionally “maybe”. If you sign a sales contract, you own a car. And the law is on the seller’s side.
For new cars, your legal rights can be summarized in the sentence “There is no cooling-off period” on the walls of many dealerships. This refers to the Federal Trade Commission’s cooling-off rules for some purchases. However, this rule is primarily aimed at protecting consumers from high-pressure door-to-door sales tactics. It does not explicitly apply to vehicle purchases.
Basically, the dealer has to decide whether to rewind the deal. While business owners clearly want their customers to be happy, canceling a car purchase can be a costly headache for car dealers. The vehicle could no longer be sold as new and lost some of its value when expelled from a lot of cars.
You may be lucky to return a used car, but it all depends on the state you live in and the policies of the individual dealer. Some used car dealers offer a daily return policy, but please read the details carefully to see what situations are covered.
With all this in mind, Edmonds experts detail three common car return scenarios that people may have and provide tips for each.
If you have any remorse for the buyer, you can call the sales person first as a courtesy, but be prepared to contact someone at the top of the chain, such as the sales manager, general manager, or owner. Call on business days instead of weekends.
The majority of car dealers do not have a written policy that allows you to cancel your signed purchase agreement. This means that your only request is to defend your proceedings. You can say that you have found that you don’t like cars or that it will stretch your budget and put you in disastrous financial hardship.
The dealer may be willing to redo the transaction to get you into the car at a lower purchase price. However, please be aware that the dealer has no legal obligations.
I was torn
There may be cases if the car salesperson you worked with did not keep your promise or if you suspect fraud. The best way to reach the solution is to simply go back to the dealer and ask the manager to speak in a calm tone. You can’t go anywhere, even if you yell or curse.
Be prepared to prove your case with the documents you find, such as emails and text messages. The goal is to show that one price was promised but another price was charged.
Consumers who argue against prices are at least partially responsible. Buying a car can be an emotional purchase and can cause some people to lose track of the details. If you are in danger of trading in the showroom and you don’t think you have enough information to continue, don’t do so. It’s better to leave the deal than to argue after the fact that you made a large payment. Your best bet is to do your price survey online and make a deal that you feel comfortable with.
From time to time, the buyer immediately determines that the car is defective and wants to exchange it for another car or cancel the transaction. But with the same problem, to legally prove that the car is a lemon and have it considered under the Lemon Act, the service will be down and you will have to visit the repair shop many times. Brush up on the state’s lemon law to determine if this is the right course of action.
If there is an obvious problem with the new car, the dealer will often repair it within the warranty period. Even if there is no warranty like many used cars, you can lobby to repair the car.
EDMUNDS SAYS: If the typical reaction to rewinding a transaction is likely to be “no”, it is best not to be in a position to ask yourself. Avoid problems by knowing the price of the car, reading the sales contract carefully, and becoming a car buyer ready to fully inspect the car before taking ownership.
The story was provided to the Associated Press by the automotive website Edmonds. Ronald Montoya is Edmonds’ Senior Consumer Advice Editor. Twitter: @ ronald_montoya8
Edmonds: Low choice, lack of tips and high car prices
Can I return the car I just purchased? – News-Herald
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