Wendy’s to use AI technology in Columbus-area drive-thru in June

Columbus, Ohio — Wendy’s and Google We are partnering to bring artificial intelligence experiences to our customers next month.

The companies announced Tuesday that they are launching the first pilot of Google Cloud’s AI technology that will be used in drive-thru at one of Wendy’s Columbus area restaurants.

They plan to use the information they collect to potentially extend their AI technology to more drive-throughs.

According to the release, the pilot will begin in June and “will include new generative AI services such as Vertex AI to understand customer conversations, bespoke requests, and generate answers to frequently asked questions. features,” said the release. .

Google Cloud CEO Thomas Kurian said:

According to Google, 75-80% of Wendy’s customers choose drive-thru as their preferred method of ordering, and the AI ​​experience offers customers better service when it comes to menu options, special requests, and ambient noise. can bring

A release said Wendy’s is taking the complexity out of the ordering process so employees can focus on delivering fast, freshly prepared, quality food and excellent service.

“Wendy’s introduced the industry’s first modern pickup window over 50 years ago. We are excited to continue working with Google Cloud to bring a new wave of innovation to the drive-thru experience.” Wendy’s President and CEO of. “Google Cloud’s generative AI technology creates a huge opportunity to deliver a truly differentiated, faster, frictionless experience to our customers. We can stay focused on building relationships with the fans who keep coming.”

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